A biological balance is essential for garden ponds. Oase BioKick Care - Probiotic Pond Starter activates the pond water with important, active highly concentrated bacteria strains and thus creates a sustained healthy environment. The minerals contained in BioKick Care create similar conditions similar to those that exist in Japanese koi breeding ponds, or mud ponds as they are commonly known, without clouding the water. This promotes colour development and the well-being of the pond fish.

Application:
We recommend a weekly application of 20ml per 10,000 litres of pond water. Stir in the required quantity into 2Ltr of pond water and distribute evenly in the pond after allowing to soak for 20 minutes. Temporary turbidity is normal and disappears within 24 hours. Switch off UVC equipment for at least 24 hours. Use of UVC equipment can generally be reduced significantly with regular dosage. The entire quantity can also be used as a single application in case of acute problems.

Cut Off Time

Order by 2pm for same day dispatch - Monday to Friday (Excluding Bank Holidays)

Please Note: Direct/Palletised Delivery items may take longer.

Orders Under £49

Standard Delivery (2-3 working days) - £3.99
Express Delivery (1-2 working days) - £5.99.

Orders Over £49

Standard Delivery (2-3 working days) - FREE!
Express Delivery (1-2 working days) - £2.99.

Timeframes are for standard mainland UK addresses only excluding NI, Scottish Highlands & Islands.

Palletised Deliveries

Some large oversize products, typically items weighing more than 30kg, may require delivery via pallet and as such will arrive as a kerbside delivery only. The drivers in these instances are unfortunately not permitted to assist with the pallet beyond the drop off, and cannot aid in bringing packages into the property.

Pond Planet will contact you to book in delivery on a suitable working day. Delivery will generally take place between 9am and 5pm. To ensure there are no delays with delivery, please include a contact number when placing the order.

Pond Plant Deliveries & Surcharge

Pond plants are subject to a £5.00 delivery surcharge. Pond plants are sent directly from our supplier to make sure the plants you receive are fresh and in great condition. There is no limit on how many you can order for a single delivery charge. This charge is in addition to any other carriage costs for items sent directly from Pond Planet. Please allow 5 -10 working days for delivery.

Returns

If for any reason you are not satisfied with your purchase from Pond Planet, you may return the product(s) to us within 14 days of the purchase date for a refund or exchange.

Goods must be returned in perfect and unused condition, in their original packaging. The buyer must ensures that the goods are securely and adequately packed to avoid damage and the purchaser pays all postage costs. We recommend that products are returned by recorded delivery or by a carrier that requires a signature. Pond Planet accepts no responsibility for goods returned to us unless signed proof can be provided.