Delivery starts at just £3.99 for orders under £49 with orders over £49 shipped for FREE!

* Excluding Pond Plants

You will be advised of an estimated delivery timescale during checkout, which will be dependant on the type of product and shipping method chosen for your order.

• Standard Delivery: 2-3 working days
• Express Delivery: 1-2 working days
• Highlands & Islands: 2-4 working days

Direct, Drop Shipped and Palletised items may take longer but this will be indicated on the checkout page.

Weekends and Bank Holidays are not working days. However, your order can be delivered on weekends and bank holidays, but this is beyond our control and is dependent on local delivery depots.

Always check the tracking details that have been emailed to you first before contacting us and allow 24 hours to pass for any delivery issues to be resolved.

Items in stock in our warehouse ordered before 2pm on a working day are dispatched the same day. Orders received after 2pm or on a weekend / bank holiday will be dispatched on the next available working day.

Direct, Drop Shipped and Palletised items may take longer but this will be indicated on the checkout page.

Weekends and Bank Holidays are not working days. However, your order can be delivered on weekends and bank holidays, but this is beyond our control and is dependent on local delivery depots.

Unfortunately, our couriers don't work weekends or bank holidays, so we're unable to dispatch orders taken at these times. However, we do work hard to keep any further delays to a minimum.

Please Note: Orders dispatched after 2pm on a Friday and throughout the weekend are not collected by our couriers until the Monday (excluding bank holidays)

Unfortunately we can not guarantee dispatch or delivery timeframes for items delivered from our warehouse or direct from our suppliers.

A Monday-Friday delivery day can be selected for palletised items. However we are unable to offer this for other items.

We will however supply you with a tracking number to keep you informed on the progress of your order on its journey to you.

Our automatic system will inform you once the order has been picked, packed and marked as dispatched. Unfortunately the tracking will only update once the order has been collected and scanned by the courier into their network.

This generally occurs when our warehouse team work hard across the weekend picking, packing and dispatching orders. However they aren't collected by our couriers until Monday (Tuesday if it is a Bank Holiday).

Yes. However if you request a safe place, Pond Planet Ltd takes no liability for any subsequent loss or damage to the parcel.

Don’t worry, we've got you covered and will do everything to help. Simply complete the damaged delivery form.

Some Fragile and oversize products, typically items weighing more than 30kg, such as aquariums from 85 Litres and some of our larger pond filters, cannot be sent by a standard courier service and therefore must be sent via a palletised delivery.

When purchasing a 'Palletised Delivery' product from us, please ensure to include a contact telephone number so a member of the Pond Planet Team can call you to arrange a suitable delivery day. Please note the exclusion of a contact telephone number may delay the dispatch of your order.

Palletised Deliveries can only be arranged Monday-Friday and are normally made between 9am-5pm. Unfortunately we cannot specify a time of day that your delivery will arrive, so we advise that someone is present all day to receive it. Palletised Deliveries are a kerbside delivery only, the drivers are unfortunately not permitted to assist with the pallet beyond the drop off, and cannot aid in bringing packages into the property. Depending on the size and weight of the aquarium or product, we advise that you have friends or family standing by to help you carry it into your home.

After purchase a member of our customer service team will call to explain the process and arrange with you a suitable delivery date. Please await our call before arranging any time off work or making plans to receive the delivery. Please be aware that once we have arranged a delivery date over the phone, there is a fee for cancellation.

Pond plants are subject to a £5.99 delivery surcharge. Pond plants are sent directly from our supplier to make sure the plants you receive are fresh and in great condition. There is no limit on how many you can order for one delivery charge.

This charge is in addition to any other carriage costs for items sent directly from our warehouse. Please allow 5 -10 working days for delivery.

Delivery of Atlantis Fibreglass Ponds falls outside of our general delivery terms. The ponds are delivered direct from the manufacturer, taking approximately 2 Weeks.

We offer free inclusive delivery for the following postcode areas: AL, B, BA, BH, BL, BN, BR, BS, CB, CM, CR, CV, CW, DA, DE, DN, DT, E, EC, EN, GL, GU, HA, HD, HP, HX, KT, L, LE, LN, LS, LU, M, MK, N, NG, NN, NW, OL, OX, PE, PO, PR, RG, RH, RM, SE, SG, SK, SL, SM, SN, SO, SP, ST, SW, TA, TF, TN, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, and WV.

Postcodes outside of these areas are excluded from our standard free delivery and will incur a surcharge. Please enquire regarding post code surcharges prior to purchasing.

Delivery of the Atlantis ponds will be arranged via phone or email after purchase.