Pond Planet Ltd is committed to ensuring your privacy is protected. We use information in accordance with the Data Protection Act 1998.
When placing an order or using an online form on our website we need to know your name and other information such as postal address, e-mail address, telephone number and credit card details etc. We gather this information to fulfil your request and communicate with you on the matter at hand.
We use certain third parties to carry out tasks on our behalf. Activities typically involved include, delivering consignments, fulfilling orders, sending e-mails, processing credit card payments, and maintaining our customer database. These third parties have access to this information purely on the basis of conducting tasks on Pond Planet’s instructions, not for their own use. We won't disclose your personal information unless obliged to, or allowed to do so by law, or where we need to in order to run our business (e.g. where other people process data for us). In such circumstances, we ask those people to give us confidentiality or non-disclosure undertakings.
We also collect information concerning your marketing preferences. We will from time to time contact you with targeted offers and information relating to product range updates but will do so in accordance with your preferences. You can opt-in and out at any time and can do so by contacting us by email or phone or alternatively editing your market preferences within your Pond Planet account.
How do we use your personal data?
Where appropriate, we use your personal data:
• To provide goods and services to you or your organisation.
• For basic profiling purposes.
• To let you know about other goods and services in which you may be interested; (unless you have asked us not to do this).
• To inform you about changes and improvements to this website.
• Assist in making general improvements to our services.
• Carry out and administer any obligations arising from any agreements entered into between you and us.
• Contact you and notify you about changes to our services or orders.
• Analyse how our services are used.
• To engage via marketing emails (using a tracking pixel to track open and click through rates when opted in to email marketing).
If you register or place an order, you will receive email communications alerting you to news and offers. You may choose not to receive these.
Sharing your information
We do not disclose any information you provide to any third parties other than as follows:
• We may disclose information about you to our partners such as courier companies and payment processors in order to deliver goods and services to you.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime).
• We may disclose your contact details to third parties if you have agreed that this information may be shared in order to contact you about offers, discounts and other goods and services as set out above.
• In order to enforce any terms and conditions or agreements for our Services that may apply.
• We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or re-organisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected.
• To protect the rights, property, or safety of Pond Planet Ltd, our customers, or any other third parties.
Other than as set out above, we shall not disclose any of your personal information unless you give us permission to do so.
Correcting Your Personal Information
We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. If you wish to see details of any personal information that we hold about you please contact us by way of our contact page.
This site contains links to other websites. We are not responsible for the privacy practices of these and you should read their own privacy policies. The policy described here, applies only to personal data collected by Pond Planet Ltd.
Inaccuracies and corrections
We aim to keep your personal data accurate and up to date. If you become aware of errors or inaccuracies, please contact us.
Changes to this policy
Transferring your information outside of Europe
If you use our website while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
By submitting your personal information to us you agree to the transfer, storing or processing of your information outside the EU in the manner described above.